Very nice staff!! I always have a good experience.
This was my go to place for getting my everything done, but now no thanks, They are rude. I went there about 2 weeks ago and got a fill-in. She started taking the color I already had on off. ( she left the side of all my fingers with polish on them ) she started with the drill to get the rest off and I said please use the polish remover you are drilling to hard and its starting to burn. She said this faster.... Okay I didn't say anything. She started putting the fill-in stuff on them. And I looked down the polish was still on the side of my fingers and she put the lay over stuff right on top. I said please take the polish off under my nails. She stated " it to late lay over already on them " okay I am so mad..... I let her finish. Went to wash my hands and the lay over isn't covering my whole nail and again I stated the mess up. She act like she didn't understand. I said just let me pay so I can get out of here. ( I started not feeling good at all ) She said $10 but she charged me $16. So I guess they take there tip out with total. When to leave and I really started feeling bad. Within 3 hours I was in the Hospital with a allergic reaction to my hands and head. Had to stay a week in the Hospital. So please be on a watch what they do to you. Might cost you later......
When I relocated to this area, Zen Nails Spa became my go to place for my biweekly shellac fix. The staff was amazing and I became a faithful client; however, the vibe has changed since new management has taken over the shop. Customer service is not a priority for this new staff at all. My last visit was exactly that, my last visit. My advice? Stop for your favorite of the 31* flavors at Baskin Robins, throw up your untouched manicured nails at the shop, and continue on to a nail shop that takes pride in their customers as much as they do their business.
Love this place! Always very relaxing
Nice place. Clean and friendly.
Zen Nails Spa is a US Hair Care Studio based in Arlington, Tennessee. Zen Nails Spa is located at 9915 US-64 #104, Arlington, TN 38002, USA.
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